In a practical IT environment, change management operations would generally be executed as per the below diagram: Change Management Process Change Management Process flow This diagram depicts how Change Management has operated and the interfaces associated with it. The Change management process interfaces with various other Service management processes as shown in the diagram above. Scope of Change Management can be defined as: Ensure that all changes to configuration items are recorded in CMS.Checkpoints are enforced to understand the progress of change and to understand the failures. Ensure that failed changes are analyzed and RCA’s done to reduce the reoccurrence of such instances.Ensure that changes are recorded and evaluated and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.Respond to the business and IT requests for change that will align the services with the business needs.Respond to the customer’s changing business requirements while maximizing value and reducing incidents, disruption, and re-work.The objective of Change Management is to: It is a process used for managing the authorized and planned activities like addition, modification, documentation, removal of any configuration items in the configuration management database that are a part of a business's live production and test environments along with any other environment that a business wants to have under Change Management.Ĭhange Management focuses on transitioning new services or modifying the existing services into IT operational environment ensuring the changes wouldn’t create any outages in the IT environment. Mega Bundle (includes all ITSM templates)Ī Change is nothing but of shifting/transitioning/modifying/from its current state to a desired future state.Ĭhange management is an IT service management discipline.
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