Private internet access will not connect10/31/2023 This was also an issue with my X96 max +. I have been unable to select the Wireguard option. When you go back into the PIA app you will be logged in and it will take you straight to the main app page. Press the home button on the remote and power button once on the android start screen, etc If after entering your login details the connection hangs when it should take you to the main app screen. DO NOT CLEAR THE CACHE OR DATA from the app. put the box in to standby (power button). If at any time the app crashes, and it will, you will need to exit via the home button on the remote. That's hidden deep in the android setting menus somewhere. That needs the battery monitoring option to be turned off for the app (even though there's no battery in the box to monitor). My bigger issues came with my new box (H96 8/128GB RK3566) that runs Android 11 and the new PIA app.įirst off the app wouldn't open. Always check with speed test or another test app. It also had a habit of not starting/connecting on boot/startup. If you get a VPN IP address at the bottom of the display, you're connected even if the icon is orange.Ī simple way to check is to use Speed test by Ookla. Goes green (connected) them turns orange (trying to connect to server) and just hangs there. On my X96 max+ (possibly a max +2) the biggest issue was on the connection. It might save your sanity.įirst off, it will work. I'm hoping to share my struggles so anyone who uses this worthy service and tries to install the app on a box. But outside of that small sphere of existence you're in for a headache. It's fine if you're using a mainstream device (Windows, Linux and major android phones from Samsung, etc). The PIA VPN (Private Internet Access VPN) app is known to be buggy, very buggy.
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